Cancellation policy

If you’ve bought or subscribed to any of my services, including the Coachtech Collective, coaching, coaching supervision or any purely tech-enabled products, this page is relevant for you.

You’re able to cancel your subscription at any point you’d like to with immediate effect. The quickest and easiest way to do this is to navigate to isaacson.uk/customer-dashboard, where you can manage all of your subscriptions (as well as access invoices). If that isn’t working you can just email me directly and I’ll cancel your subscription for you. This takes a bit of manual effort but I’ll do it as quick as I can, and confirm back to you when it’s happened. If the timing of the request means that you’re charged between you sending the cancellation email and me managing to process it, I’ll give you a full refund.

When you do cancel, you retain the right to access whatever you’ve already paid for (for example, if you’ve paid for July’s Coachtech Collective membership you still get to attend the July sessions).

If you want a refund for any reason, please just ask. I find it extremely annoying if I’ve paid for something and forgotten about it, or paid a premium for a service that I then find is nowhere near as good as I feel it ought to be. It will make me happier to give you your money back, within reason.

For example:

• Steve misunderstands how to use a coupon code so feels he’s overpaid. He asks for a refund of the difference and gets it.
• Harriet signs up for the Coachtech Collective and reads a few of the reports but ends up not being able to make the sessions. She cancels and asks for a refund to make up for it and gets some money back in recognition of that.
• Amir reads every report and attends every session of the Coachtech Collective, then discovers he needs some funds so asks for a full refund. He doesn’t get a refund but gets a coupon for an extra free period of time.